Frequently Asked Questions
Q. What are your office hours?
A. With the exception of major holidays, Rowley Properties is open Monday through Saturday from 8:00 am to 5:00 pm.
Q. How do I determine how much space I need?
A. The Rowley storage size estimator is designed to help you begin the process. Customer Service is also available to help provide general guidance.
Q. When can I access my unit?
A. Rowley storage is open from 6:00 am to 9:00 pm, including holidays.
Q. I lost the key to my unit. How do I get a new one?
A. Additional keys may be obtained and purchased at Rowley Properties during normal business hours. Keys may be loaned but must be returned by no later than 5:00 pm the same day. A key will only be loaned and/or provided to leasee and/or individuals listed as having permission to access the unit.
Q. How do I add additional people to access my unit?
A. Access will only be granted to individuals named on the lease. To allow additional access rights, please notify Customer Service with written authorization stating the name of the person(s) and the dates (if applicable) they are allowed access.
Q. When is rent due? Is there any kind of late penalty?
A. Rent is due on the first (1st) day of each month. Late fees are assessed on the 5th, at the end of the business day. Late fees are $20 or 20%, whichever is greater. Additionally, leasee agrees to pay any fees incurred by Rowley storage in its attempts to collect on past due amount or for any foreclosure fees, or additional expenses incurred for other services requested by leasee.
Please note: Rowley storage does not mail monthly statements.
Q. What are your payment options?
A. Payments can be made online with our third party processor. Checks can be mailed to P.O. Box 96002 Phoenix, AZ 85072.
Q. Does Rowley storage provide insurance coverage?
A. No, Rowley storage does not provide insurance coverage on any stored property. You are required to insure your belongings stored at limits determined by you and at your expense. Should you choose not to maintain such insurance, you agree that you are self-insuring. Please contact your insurance provider to add the storage location onto a homeowner’s, renter’s, or business policy you already have.
Q. Do I need to bring my own padlock?
A. Yes, for security reasons locks are required on all storage units. Padlocks are available for purchase at the Rowley storage office.
Q. Can I bring my own shelves?
A. Yes, you may add free-standing shelving to a unit in order to help keep your storage space neat and organized. Shelving attached to unit walls is not permitted. Depending upon what you are storing, you may also want to utilize pallets and/or boxes.
Rowley storage is not climate controlled. Keep in mind we are in the PNW and store accordingly.
Q. Is there lighting and electrical outlets in the storage units?
A. Ceiling lighting is not available in mini-units and some garage style units. There is typically one electrical outlet, to be used only for the purpose of additional lighting while accessing the unit.
Q. What do I do when I no longer need my storage unit?
A. As a convenience, Rowley Storage enables tenants to vacate without notice. Once you have removed the contents of your unit, please contact us as we do require a signature on our vacate form and that you return keys.
NOTE: We provide a 24 hour drop slot at our office to make this easy. A vacate form is located above the drop for ease. Once both of these items are received, this will terminate your lease with us.
Questions? We’d love to hear from you! Give us a call at (425) 392-6407.
- Do not underpack or overpack boxes.
- Pack heavier items in smaller boxes and lighter items in larger boxes.
- Label boxes for easy reference and keep a list of the contents in each box.
- Tape boxes to keep out dust.
- Disassemble tables, beds, etc. to save space.
- Keep your frequently used items near the front of your unit for easy access.
- Do not pack flammable items, food, or hazardous materials.